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The Ashcombe School

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Arbor

What is Arbor?

Arbor is our student database and you may have had access to it or a similar system at your child's primary school. You can view attendance, behaviour, receive messages, consent to trips, and much more.

All communications at The Ashcombe are now digital, and we encourage all parents to download the Arbor app using the links below. The site can also be accessed via a web browser. To ensure you can access all the system's functions, we recommend Google Chrome. 

Mobile phone users should download the app to access Arbor.  

There is also a direct link to Arbor via our Quick Links on the left of every page of The Ashcombe School website. 

Logging in for the first time

To log in into the Parent Portal for the first time and view your child's dashboard, you can use the email that came from us to welcome you to Arbor.

This email will confirm your username (your email on our school record) and a link for you to click on that will take you directly to The Ashcombe Arbor site. 

On your first log in only, you will need to enter your child’s date of birth to access the dashboard.

We also recommend that you log in for the first time on a desktop computer, using Chrome as your web browser.

Forgotten Password / Password Reset

If you have accessed the Parent Portal previously, and have forgotten your password, then select the option 'Forgotten your password?' when heading to https://the-ashcombe-school.uk.arbor.sc/.

This will take you to a second screen where you can enter your email to generate a new password.

If you are still unable to log in after following these steps, please contact the school directly. 

For IT support logging into Arbor, please email passwords@ashcombe.surrey.sch.uk   

Your Child's Dashboard

The dashboard is the first screen that you will see. This gives a quick glance of the student’s daily timetable, behaviour points, notices, current attendance and progress.

You can return to this page at any time by clicking on the Ashcombe logo or choosing 'Dashboard' from any menu.

Screen Shot 2019 06 17 at 08.56.07


If you are a parent to multiple children at Ashcombe, you can access and view each child through the same portal by clicking on the name at the drop-down menu with the children's names in the top-left of the home page, then 'change sibling'.

On doing this for the first time, you will need to enter your other child’s date of birth to access their dashboard. An example of information is below:

Screen Shot 2019 05 21 at 08.20.24

Updating Your Details

From the main dashboard, click on 'View Student Profile', here you can see all the information about your student.  You will also see in the notices section if any information is missing - if you want to add in the information from a notice, you can do this by clicking on the notice directly. 

To update information, click on the detail you would like to update and click 'edit'. 

You can then update the details and click 'Save Changes'

Data You Can Access About Your Child

You will be able to click on different parts of the home page to view more data on your child.

For example, clicking the attendance percentage, will bring up the attendance page which breaks down the attendance figures into present, late, or absent.

Once you've clicked on Attendance, or another item, you will see a menu appear on the left-hand side of the page, as in the example below:

Screen Shot 2019 06 19 at 12.05.22

Profile - this allows you to see basic information about your child, and highlights any unread notices or actions needing to be completed. You will be able to amend details such as your contact details, medical information, consents, and so on. This is the place to keep your data up to date. We will no longer send out paper requests for data updates. Everything will be done through Arbor.

Clicking the different options allows you to see further information on your child. For example:

Calendar - this shows the student’s calendar for the academic year, including timetable and events.

Attendance by Summary – Statistics and recent attendance for the academic year as shown.

Attendance by Date – This is a breakdown of the student’s attendance day-by-day with the mark.

Progress – This gives up-to-date student progress using a table and chart.

Behaviour – In this section you can view the positive and negative behaviour points given, as well as further information about the incident.

Report Cards – All the report cards that the school publishes for the student will be available here.  

Are there Help Guides available?

There are two guides available to help parents.

The 'Getting Started' guide for the Arbor Parent App and 'A quick introduction to Arbor for guardians and parents' are available at: 

Parent Help Guide Parent Introduction 

parent portal and arbor app leaflet.pdf

 

Absence / Contacting the School

How do I contact the School?

 

Parents are able to use the app to send general messages to the school, or report student absence using the messaging option. The location of this option may not be immediately obvious. Rather than being under the bottom left 'hamburger' menu, it is currently located under the bottom right 'settings/account' icon. If you click that icon and go to messages, you can send a message directly to the school admin team to report your child's absence.

Important Note:

The system does not currently tag your message with your child's details.

Please ensure you include the full name of your child, their year and tutor group, as this will allow our team to process the information correctly.

How do I report an Absence?

 Parents should ring the absence phone number which is 01306 886312 - select option 1 - or email absence@ashcombe.surrey.sch.uk to report the absence.  This call should be made as early as possible in the morning.  Click here for important information regarding absences.

Is there an App for Students?

Not at present.

Students need to log in to Arbor using the link on the school website or the student portal. The link is: 

https://the-ashcombe-school.uk.arbor.sc/ 

They should log in by using the same email address as in school.

If there are any issues, please contact IT support via the following email: passwords@ashcombe.surrey.sch.uk